Burst pipe help · Salt Lake County
Burst & Frozen Pipe Water Cleanup in Salt Lake County
When a frozen pipe splits, water often runs inside a wall or basement ceiling before you see it. Get connected with an independent local restoration company to extract the water and dry the structure.
- Water extraction & structural drying
- Moisture readings inside walls & floors
- Documentation for your insurance claim
Call now and we'll connect you with an independent local water damage restoration pro.
Call now: 844-933-9050This site is a free referral service; work is performed by participating independent companies.
What happens next
- You call 844-933-9050. Tell us what happened.
- We connect you. Your call goes to a participating independent restoration company that serves your area.
- They arrange a visit. They set a time to look at the damage. You decide if you want to hire them.
First 3 things to do right now
- Shut off the main water valve.
- Turn off power to wet rooms, if it is safe.
- Take photos of the damage for your insurance.
Quick answers
What should I do first when a pipe bursts?
Answer: Shut off the main water valve, turn off power to wet areas if it's safe, move valuables off wet floors, and take photos. Then call 844-933-9050 or use the form on this page.
Where is the main shutoff in an older Salt Lake home?
Answer: In many older homes with basements, the main valve is on the front basement wall where the line comes in from the street. Some homes only have a working valve at the meter in the park strip. Old gate valves can stick, so test yours before winter.
Who fixes the pipe and who handles the water?
Answer: A plumber repairs the pipe. A water damage restoration company removes the water, dries the structure and documents the damage. Many restoration companies coordinate with plumbers.
How we choose partner companies
What we check
We only send requests to companies that work in Salt Lake County. We ask each one for its license or registration (where the state requires it) and proof of insurance. We do not do the work, and we can't promise how a job turns out.
Check them yourself
Before you sign anything, look up the company's license and ask for proof of insurance.
- Utah DOPL license lookup
- IICRC certified firm locator (ask if the crew is certified)
Who runs this site
Salt Lake County Water Damage is an independent, free referral service that connects homeowners with local companies. Your request is shared with at most 1–3 companies. We don't sell your info for other marketing.
Why pipes burst in Salt Lake County
Salt Lake Valley winters often bring inversions that hold cold air on the valley floor for days at a time. Pipes in exterior walls, crawlspaces, unheated garages and under-insulated attics are the first to freeze.
Older neighborhoods such as the Avenues, Sugar House and parts of Millcreek and Holladay have many homes built before modern insulation standards, and some still have galvanized steel supply lines that corrode from the inside and fail more easily when they freeze. Newer homes in Herriman, South Jordan and Riverton more often have lines in exterior walls and over garages.
Where to look after a freeze
- Basement ceilings and light fixtures below kitchens and bathrooms.
- Sinks on exterior walls, especially kitchen sinks with cabinets against a cold wall.
- Laundry rooms and water heater closets in garages.
- Hose bibs and sprinkler backflow assemblies that weren't drained in the fall.
- Ceilings under upstairs bathrooms where lines run through cold attic space.
How burst pipe cleanup usually goes
- Stop the water. Main valve off, and power off to wet rooms if it's safe.
- Find the spread. Moisture meters and thermal imaging show wet drywall, insulation and subfloor you can't see.
- Extract and dry. Standing water is removed, unsalvageable materials are cut out, and air movers and dehumidifiers dry the structure with daily readings.
- Rebuild and claim. Drywall, flooring and trim are replaced once dry. Many companies can work with your adjuster.
Help prevent frozen pipes
- Drain and disconnect outdoor hoses before the first freeze.
- Insulate exposed pipes in crawlspaces and garages.
- On the coldest nights, open cabinet doors on exterior walls and let a faucet drip.
- Keep the heat on when you're away, and ask someone to check the house.
- Replace a stuck or corroded main shutoff before you need it.
Areas we serve in Salt Lake County
Frequently asked questions
Is burst pipe damage covered by insurance in Utah?
Most homeowners policies cover sudden, accidental water damage from a burst pipe. Gradual leaks, and freezing in a home that wasn't kept heated, may be handled differently. Your policy and adjuster decide what is covered.
How long does drying take?
It depends on how much water there was, how long it sat and what materials got wet. The crew takes daily moisture readings and keeps drying until materials reach normal levels.
Can water from a burst pipe cause mold?
Yes, if wet drywall, insulation or carpet pad isn't dried promptly. Mold can begin growing within 24 to 48 hours on wet materials.
Is this service free?
Yes. Connecting with a restoration company through Salt Lake County Water Damage is free for homeowners. Participating companies pay us for referrals.
Pipe burst?
Shut off the main water valve first. Then call and describe what happened.
Call now: 844-933-9050This site is a free referral service; work is performed by participating independent companies.
Prefer not to call? Request a callback
Leave your details and a participating independent local company can call you back. If you'd rather talk now, call 844-933-9050.